Call BMET

Privacy Policy

Last Updated: March 12, 2026

LUCAS SMART SOLUTIONS LLC ("we," "us," or "our"), operates the callbmet.com website and related SMS messaging services. This Privacy Policy describes how we collect, use, and protect your information.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and business affiliation that you provide when requesting our services.
• Service Information: Details about equipment service requests, work orders, appointments, and related communications.
• SMS Messaging Data: Phone numbers used to send and receive SMS messages, message content related to service notifications, and opt-in/opt-out preferences.
• Website Usage Data: Standard web server logs including IP addresses, browser type, and pages visited.

2. How We Use Your Information

• To provide biomedical equipment repair, maintenance, and consulting services.
• To send SMS notifications including appointment confirmations, service status updates, and work order notifications.
• To respond to your inquiries and service requests.
• To improve our services and customer experience.
• To comply with legal obligations.

3. SMS/Text Messaging Policy

By providing your phone number and requesting service from Call BMET, you consent to receive SMS messages related to your service requests:

• Message Types: Appointment confirmations, service status updates, work order notifications, and responses to inquiries.
• Message Frequency: Varies based on service activity. Typically 1–5 messages per service interaction.
• Costs: Message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: Reply STOP to any message at any time to unsubscribe. You will receive a one-time confirmation.
• Help: Reply HELP for assistance, or email info@callbmet.com.
• No Sharing for Marketing: We do not sell, rent, or share your phone number or SMS opt-in consent with third parties for their marketing purposes.
• Consent Not Required for Purchase: SMS consent is not a condition of purchasing any service from Call BMET.

4. Information Sharing

We do not sell your personal information. We may share information only:

• With trusted service providers who assist in operating our business (e.g., SMS delivery platforms), under confidentiality obligations.
• When required by law, subpoena, or legal process.
• In connection with a merger, acquisition, or sale of business assets.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. SMS opt-out requests are processed immediately.

7. Your Rights

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of SMS communications at any time by texting STOP.

8. Children's Privacy

Our services are directed to businesses and healthcare facilities. We do not knowingly collect personal information from individuals under 18.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact Us

LUCAS SMART SOLUTIONS LLC
Email: info@callbmet.com
Phone: 1-888-263-8169